FAQS

Common questions

At Kensington Gate Watches, we understand that purchasing a luxury pre-owned watch can be an important decision, and you may have specific questions. This page is dedicated to answering some of the most commonly asked questions about our company, products, and services.

We have compiled a list of questions and answers that we hope will provide you with a better understanding of what we have to offer. If you cannot find the information you are looking for, please do not hesitate to contact us for further assistance.

Are all watches sold by Kensington Gate Watches authentic?
What is the condition of your pre-owned watches?
Do watches come with a warranty?
Can I return or exchange a watch after purchase?
Can I sell or trade-in my own watch with Kensington Gate Watches?
I'm looking for something really specific - can you help me find it?
Are the photos on listings the actual watch?