FAQS

Common questions

At Kensington Gate Watches, we understand that purchasing a luxury pre-owned watch can be an important decision, and you may have specific questions. This page is dedicated to answering some of the most commonly asked questions about our company, products, and services.

We have compiled a list of questions and answers that we hope will provide you with a better understanding of what we have to offer. If you cannot find the information you are looking for, please do not hesitate to contact us for further assistance.

Are all watches sold by Kensington Gate Watches authentic?

Yes, absolutely. We take pride in ensuring the authenticity of all watches we offer. We carefully evaluate and authenticate each timepiece before it is added to our collection and offered for sale.

What is the condition of your pre-owned watches?

Prior to being offered for sale, each timepiece is thoroughly inspected by our experts to assess its condition. A detailed condition report and images are included in all our product pages, enabling you to make an informed decision prior to purchasing.

Do watches come with a warranty?

Some of our watches are accompanied by a warranty from the manufacturer. Where this is the case, details of the remaining warranty will be provided on the product page.

No additional warranty is provided.

Can I return or exchange a watch after purchase?

Absolutely. We offer a return policy, whereby watches can be returned up to 14 days after the date of purchase. To be eligible for a refund, the watch must be unworn and in the same condition as at the time of sale, with all original packaging and documentation intact.

Can I sell or trade-in my own watch with Kensington Gate Watches?

Absolutely. We welcome inquiries from individuals interested in selling or trading-in their luxury watches. Please contact us using the “contact us” or “sell my watch” options on our website to send us the details of your watch.

I'm looking for something really specific - can you help me find it?

Certainly! We offer a dedicated watch sourcing service to help you find the specific watch model you desire. Please contact us with the details of the watch you are seeking, and we will do our utmost to assist you in locating it.

Are the photos on listings the actual watch?

Yes, all the watch photos on our website are actual product images, allowing you to see the watch you are interested in as accurately as possible. We believe in transparency and strive to present an accurate representation of our watches.